Description based on the Specified Commercial Transactions Act

Service Name

KEN & KEN JAPANESE GROCERY

Distributor

RLAM Trading Co., Ltd.

Seller: Address

〒100-0004
Spaces Otemachi, 1F Otemachi Building, 1-6-1 Otemachi, Chiyoda-ku, Tokyo

Name of the general manager

Kenta Oiwa

Meat product manufacturers

Takashimaya Co., Ltd.

address

2-1616 Kida, Fukui City, Fukui Prefecture

Public email address

info@ken-and-ken.com

Application expiration date

Credit card payment payment period: Varies depending on the card company you use.

Sales volume

Please check each product page.

Delivery time

-Orders placed before 3pm will be shipped within 2 days.
・Please note that shipping may be delayed depending on the purchasing situation.
If you pay by credit card, your order will be shipped within 7 days (excluding December) from the date of your order.
Please note that the gift-giving period in December is extremely busy, so it may take approximately 10 days for your order to be processed.

  • Depending on the region, if you specify a time zone, the arrival date may be delayed. Please be aware of this in advance. If you have any questions, please feel free to contact us.
  • We will notify you again by email when the product has been shipped.
  • We may not be able to accommodate areas where delivery takes several days, such as remote islands.
  • For areas where delivery takes several days, the product may be shipped frozen.

Payment Methods

  • Credit card payment

Payment Methods

credit

The credit cards listed are accepted.
Please complete payment when purchasing the product.

Payment deadline

Credit card payment

Payment period: Varies depending on the card company you use.

About delivery and shipping charges

・Yamato Transport
・Shipping costs: Shipping costs by region Hokkaido 2,200 yen Northern Tohoku (Aomori, Iwate, Akita) 1,800 yen Southern Tohoku (Miyagi, Yamagata, Fukushima) 1,700 yen Kanto (Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi) 1,500 yen Shinetsu (Niigata, Nagano) 1,500 yen Hokuriku (Toyama, Ishikawa, Fukui) 1,500 yen Chubu (Gifu, Shizuoka, Aichi, Mie) 1,500 yen Kansai (Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama) 1,500 yen Chugoku (Tottori, Shimane, Okayama, Hiroshima, Yamaguchi) 1,700 yen Shikoku (Tokushima, Kagawa, Ehime, Kochi) 1,800 yen Kyushu (Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima) 1,800 yen Okinawa 3,400 yen

*For customers who place a large order at once, we will contact you separately to discuss shipping costs.
*For each delivery address, only one refrigerated or frozen item can be sent. Items cannot be shipped together.
*Room temperature and frozen/refrigerated items cannot be shipped together. Shipping fees will be charged separately for both room temperature and refrigerated items.

*Free shipping for orders over 20,000 yen

Returns Policy

defective product

Please contact us immediately after receiving the product.
Due to the nature of our products, we cannot accept returns unless the product is defective.

Return period

Please contact us within 2 days of receiving the product.
After we have confirmed the situation, we will promptly process your request for a replacement or refund.

Return shipping fee

In the case of initial defects, we will cover the cost.
If the return is due to customer reasons, the customer will be responsible for the shipping costs.

Qualifications and licenses

  • Fukui Prefecture Directive Fukuho No. 9310552 Meat Sales Business
  • Fukui Prefecture Directive Fukuho No. 9310555 Food and Beverage Industry (Daily Food)