Privacy Policy

[Privacy Policy]

RLAM Trading Co., Ltd. (hereinafter referred to as "our company") has established the following privacy policy (hereinafter referred to as "this policy") regarding the acquisition, use and all other handling of personal information of users (hereinafter referred to as "users") who use our services, and will strive to handle and protect such information appropriately in accordance with this policy.

1) What is personal information?

"Personal information" refers to "personal information" as defined in the Act on the Protection of Personal Information (hereinafter "Personal Information Protection Act"), and refers to information about a living individual that can identify a specific individual based on the name, date of birth, or other description contained in the information (including information that can be easily compared with other information and thereby used to identify a specific individual) or that includes a personal identification code.

2) Purpose of use of personal information

We will collect and use personal information from users to the extent necessary for the following purposes. If we use personal information beyond the scope of the following purposes, we will obtain prior consent from users in an appropriate manner.

  1. To provide our services (hereinafter referred to as "the Services")
  2. To improve and enhance the content of this service or to develop new services
  3. To inform you of new features, updates, campaigns, etc. of the Service and other services provided by our company (including sending emails, flyers, and other direct mail).
  4. To contact you as necessary, such as for server maintenance and important notices
  5. To respond to opinions and inquiries from users regarding this service (including verifying their identity)
  6. To report to users on the usage status of this service
  7. To request cooperation in surveys and interviews for sales promotion activities, to request participation in various events, and to report the results, etc.
  8. To investigate and analyze the usage history of the Service and use the results to improve and develop the Service and deliver advertisements
  9. To provide personal information to companies participating in events hosted by our company, based on the user's consent and application.
  10. To identify and deny use to users who have violated the terms of use or who are attempting to use the service for fraudulent or improper purposes

3) Management and protection of personal information

Personal information will be managed with strict security and will not be disclosed or provided to third parties without the user's consent, except in the following cases: In addition, with safety in mind, we will take measures to prevent and correct risks such as unauthorized access to personal information, and the loss, destruction, falsification, and leakage of personal information.

  1. When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the user's consent
  2. When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the user's consent
  3. When it is necessary to cooperate with a national government agency, local government, or a party commissioned by them to carry out duties prescribed by law, and obtaining the user's consent may impede the performance of said duties.
  4. Other cases permitted by law.

4) Entrustment of handling of personal information

We may outsource all or part of the handling of personal data to the extent necessary to achieve the purpose of use. In such cases, we will thoroughly examine the suitability of the outsourcing party, stipulate matters related to confidentiality obligations in the contract, and provide necessary and appropriate supervision of the outsourcing party.

5) Third party provision

We will not provide personal information to third parties without the user's prior consent, except in cases where disclosure is permitted under the Personal Information Protection Act or other laws and regulations. However, the following cases do not fall under the provision to third parties as defined above.

  1. When we outsource all or part of the handling of personal information to the extent necessary to achieve the purpose of use.
  2. When personal information is provided in connection with business succession due to a merger or other reason.
  3. When jointly using personal information in accordance with the provisions of the Personal Information Protection Act

6) Joint use

Our company may jointly use users' personal information within the scope and for the purposes set out below to the extent necessary to achieve the purpose of use.

<Purpose of joint use>
・To improve our services
<Scope of personal information to be jointly used>
・All personal data of users unless otherwise requested by the user
(Scope of parties who may jointly use personal information)
・Takashimaya Co., Ltd.
<Name of person responsible for managing personal information>
・RLAM Trading Co., Ltd. (Representative: Oiwa)

7) Disclosure of Personal Information

When a user (limited to the user himself/herself; the same applies hereinafter in this Article) requests disclosure of personal information held by the Company, the Company will disclose it to the user without delay. However, if disclosure would fall under any of the following, the Company may not disclose all or part of the information, and if it decides not to disclose the information, the Company will notify the user of this decision without delay.

  1. When there is a risk of harming the life, body, property, or other rights and interests of the user or a third party
  2. When there is a risk of causing significant disruption to the proper execution of our business
  3. If it would violate other laws and regulations.

8) Correction of personal information, etc.

1. If the personal information held by the Company is incorrect, the User may request the Company to correct, add, or delete (hereinafter referred to as "Correction, etc.") the personal information.
2. If we receive a request as set forth in the preceding paragraph, we will conduct the necessary investigation without delay, and if we determine that the request is justified, we will correct the personal information without delay.
3. If we decide whether or not to make corrections, etc. based on the preceding paragraph, we will contact the user without delay.

9) Suspension of use of personal information, etc.

1. Users may request that the Company suspend the use of their personal data held by the Company, delete it, or suspend its provision to third parties (hereinafter referred to as "Suspension of Use, etc.").
2. When we receive a request as set forth in the preceding paragraph, we will conduct the necessary investigation without delay, and if we determine as a result that the request is justified, we will suspend the use of the personal data in question. However, if suspending the use of personal information would require a large amount of money or it would be difficult to suspend the use for other reasons, and we can take alternative measures necessary to protect the rights and interests of users, we will take these alternative measures.
3. If we decide whether or not to suspend use, etc. based on the preceding paragraph, we will contact the user without delay.

10) Use of Cookies and Other Technologies

Our services may use cookies and similar technologies. These technologies help us understand how our services are being used and contribute to improving our services. If you wish to disable cookies, you can do so by changing your web browser settings (please note that disabling cookies may prevent you from using some of the features of our services).

11) Procedure for changing the privacy policy

We will review the contents of this policy as appropriate and strive to improve it. The contents of this policy may be changed, except for matters otherwise specified by law or otherwise in this policy. The changed privacy policy will take effect when it is notified to users or posted on our website in a manner specified by our company.

12) Compliance with laws, regulations and rules

We will comply with Japanese laws and regulations and other standards that apply to personal information we hold.

13) Response to complaints and inquiries

We will accept complaints and inquiries from users regarding the handling of personal information and respond appropriately and promptly.We will also respond appropriately and promptly to requests from users to disclose, correct, add, delete, or refuse to use or provide their personal information.

14) Safety management measures

With regard to the personal information entrusted to us by users, we will take organizational, physical, personnel and technical measures to prevent unauthorized intrusion into personal information, loss, destruction, falsification, leakage, etc. of personal information by implementing security measures such as restricting access to personal information files, recording access logs and preventing unauthorized access from outside. In the unlikely event that an accident such as the leakage of a user's personal information occurs, we will promptly report it to the supervisory authorities in accordance with the Personal Information Protection Act and related guidelines, and will follow the instructions of the supervisory authorities to take necessary measures such as measures to prevent similar incidents from occurring and recurrence.

15) Company address, name of representative, and personal information protection manager

Our company address, the name of our representative and the personal information protection manager are as follows:
address: Spaces Otemachi, 1F Otemachi Building, 1-6-1 Otemachi, Chiyoda-ku, Tokyo 100-0004
Representative: Kenta Oiwa Personal information protection manager: RLAM Trading Co., Ltd. Person in charge: Akahoshi

16) Contact point

For inquiries regarding our handling of personal information, please contact us at the address below.
RLAM Trading Co., Ltd. Customer Service Desk
address: Spaces Otemachi, 1F Otemachi Building, 1-6-1 Otemachi, Chiyoda-ku, Tokyo 100-0004
Mail: shop@ken-and-ken.com

○Enacted and enforced on January 10, 2025